Help centre
How can we help?
Answers by topic. If yours is not here, the desk is a chat away.
Account & verification
How long does verification take?
Most accounts are verified within an hour of uploading a photo ID and a proof of address. Complex cases can take up to one business day.
What documents do I need?
A government-issued photo ID (passport, national ID or driving licence) and a proof of address dated within the last three months, such as a utility bill or bank statement.
Can I hold more than one trading account?
Yes. You can open several accounts under one profile, for example a Standard and a Raw, or accounts in different base currencies.
Deposits & withdrawals
What is the minimum deposit?
$50 on a Standard account, $1,000 on a Raw account and $20,000 on an Institutional account. There is no maximum.
How fast are withdrawals?
Requests are processed within a few hours during business days. Card and e-wallet withdrawals usually land the same day; bank transfers can take one to three days.
Do you charge withdrawal fees?
No. Your bank or payment provider may apply its own charges. The minimum withdrawal is $20.
Trading conditions
What are your trading hours?
Forex and metals trade 24/5, crypto 24/7, indices and shares follow their exchange sessions. The market hours tool shows everything in your local time.
Do you allow hedging, scalping and EAs?
All three are allowed without restriction.
How is margin calculated?
Lots multiplied by contract size multiplied by the market price, divided by the leverage. The margin calculator does this for any instrument.
Leverage & risk
What leverage can I use?
Up to 1:500 on forex majors, lower on other asset classes. You can lower your own maximum from the client portal at any time.
When does a margin call happen?
When your equity falls to 50% of the margin used. Positions are closed automatically at 30% to protect the account.
Is there negative balance protection?
Negative balance protection is available on eligible retail accounts — see the Client Agreement.
Platforms
Which platforms do you offer?
Xpert Trader on Windows, macOS, iOS and Android, and WebTrader in any modern browser.
Partners
How do introducing brokers get paid?
A fixed rebate per lot traded by your referred clients, paid weekly to your partner wallet. Withdraw it or trade with it.
Is there a cost to join?
No. The programme is free and you can apply from the partners page in a couple of minutes.
Security & compliance
Are client funds segregated?
Yes. Client money is held in segregated accounts with tier-one banks, separate from company funds.
How is my account protected?
Two-factor authentication, device recognition and encrypted sessions on every platform. We will never ask for your password.
Where can I read your policies?
The legal hub lists every agreement, policy and disclosure, including the client agreement and the risk disclosure.